Frequently Asked Questions
Helpful answers about ordering, delivery, returns and product care.
How long does order processing take?
Orders are generally processed within 1–3 business days after payment is confirmed. Weekends and public holidays are not business days.
How long will delivery take?
Estimated delivery is 7–12 business days after dispatch. Customs inspections, severe weather, peak seasons and remote destinations may cause delays.
How much is shipping?
Available shipping methods and charges are displayed at checkout based on the destination and selected service. The amount shown before payment is the applicable shipping charge.
How do I track my order?
Once dispatched, a shipping confirmation email will be sent with available tracking information. Tracking may require 2–5 business days to update after shipment.
Where are orders shipped from?
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type and delivery destination. We do not represent all orders as locally dispatched.
Can I cancel or change my order?
Contact us within 12 hours after purchase. We will make reasonable efforts to help, but requests cannot be guaranteed after fulfillment has begun.
What is the return window?
Eligible products may be returned within 30 calendar days after confirmed delivery. Items must be unused, undamaged and returned with their original packaging and included parts.
What if my item is damaged, defective or incorrect?
Email us with your order number and clear supporting photos or video. After review, we will offer an appropriate replacement, refund or return solution at no additional cost to you.
When will I receive my refund?
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected, or after another refund solution is approved.
Where should I send a return?
Do not send returns to the business registration address. Contact support first to obtain authorization, the correct return warehouse address and instructions.
How can I contact Odjuhy™?
Email service@odjuhy.com or call +86 134 1091 1218. Service hours are 8:00 AM–10:00 PM Daily, China Standard Time.
Business Information
Brand Name: Odjuhy™
Website operator: Chengdu Midsummer Impression Technology Co., Ltd.
Responsible person: Dong Zemei
Website: odjuhy.com
Business Address: Room 605, 6th Floor, Unit 1, Building 1, No. 188 Jiqing 4th Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Email: service@odjuhy.com
Phone: +86 134 1091 1218
Customer Service Hours: 8:00 AM–10:00 PM Daily (China Standard Time)