Return & Refund Policy
Last updated: October 11, 2026
1. Return Window
Eligible products may be returned within 30 calendar days after confirmed delivery. Requests submitted after the return window may not qualify unless applicable law provides otherwise.
2. Return Eligibility
Items must be unused, uninstalled, undamaged and in their original condition with original packaging, accessories, instructions and included parts. Reasonable inspection of an item does not by itself make it ineligible.
3. Return Request
Email service@odjuhy.com with your order number, item name, reason for return and relevant photos or video. Wait for authorization and instructions before mailing anything.
4. Return Address
Do not send returns to our business registration address. Once a request is approved, customer support will provide the appropriate return warehouse address and instructions. Unauthorized returns may be delayed or impossible to identify.
5. Preference-Based Returns
For a change of mind, style preference, mistaken selection or other non-defect reason, the customer is responsible for return shipping. Original outbound shipping charges are non-refundable unless required by law.
6. Damaged, Defective or Incorrect Items
If an item arrives damaged, defective, incorrect or materially different from its description, contact us promptly with supporting evidence. After review, we will provide an appropriate replacement, refund or return solution at no additional cost to the customer.
7. Non-Returnable Items
Personalized or custom-made items, gift cards, final-sale items clearly identified before purchase, and products presenting hygiene or safety concerns after use may be ineligible unless defective, incorrect or otherwise protected by law.
8. Refund Processing
Approved refunds are issued to the original payment method within 5–10 business days after the returned item is received and inspected, or after another refund solution is approved. Financial institutions may require additional time to post the credit.
9. Exchanges
Contact us to request an exchange. Availability is not guaranteed. When a direct exchange is unavailable, we may arrange a return and invite the customer to place a new order.
10. Order Cancellation
Cancellation requests should be submitted within 12 hours after purchase. If fulfillment has already begun, cancellation may no longer be possible. Successfully canceled orders are refunded to the original payment method.
11. Return Tracking
Use a trackable return method and retain the receipt. Odjuhy™ cannot confirm receipt of a return that has no delivery evidence, but we will reasonably assist with supported delivery issues.
Business Information
Brand Name: Odjuhy™
Website operator: Chengdu Midsummer Impression Technology Co., Ltd.
Responsible person: Dong Zemei
Website: odjuhy.com
Business Address: Room 605, 6th Floor, Unit 1, Building 1, No. 188 Jiqing 4th Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Email: service@odjuhy.com
Phone: +86 134 1091 1218
Customer Service Hours: 8:00 AM–10:00 PM Daily (China Standard Time)