Shipping Policy
Last updated: October 11, 2026
1. Order Processing
Orders are generally processed within 1–3 business days after payment is confirmed. Processing does not include weekends or public holidays. If verification or address clarification is required, processing may pause until we receive the necessary information.
2. Estimated Delivery
Standard delivery is generally estimated at 7–12 business days after dispatch. Delivery estimates are not guarantees. Customs review, severe weather, transportation disruption, peak periods and remote destinations may extend delivery time.
3. Shipping Charges
Available shipping methods and fees are calculated and displayed at checkout based on the destination, package and selected service. Customers can review the complete order total before submitting payment.
4. Fulfillment Origin
Orders may be fulfilled from our own or partner facilities depending on inventory availability, product type and delivery destination. Products are not necessarily dispatched from the customer’s country.
5. Tracking
When an order ships, we will send a confirmation email containing available tracking information. Tracking may take 2–5 business days to display its first carrier update.
6. Address Accuracy
Customers should review their address before payment. Address-change requests must be submitted within 12 hours after purchase. We cannot guarantee changes after fulfillment begins, but we will make reasonable efforts to assist.
7. Delayed or Lost Packages
If tracking has not updated for an extended period, the estimated delivery window has passed, or a package appears lost, contact us with your order number. We will investigate with the fulfillment or delivery provider and provide a reasonable replacement, refund or other solution based on the findings.
8. Delivered but Not Received
Check the delivery location, household members and nearby safe areas, then contact us. A “delivered” scan will not automatically prevent us from reviewing a supported non-receipt claim.
9. Customs and Import Charges
International shipments may be subject to import taxes, duties or clearance charges imposed by the destination. Charges not collected at checkout are generally the recipient’s responsibility, subject to applicable law.
10. Split Shipments
Items from one order may arrive separately due to inventory location or package requirements. Separate tracking information may be provided, with no duplicate charge for the products.
Business Information
Brand Name: Odjuhy™
Website operator: Chengdu Midsummer Impression Technology Co., Ltd.
Responsible person: Dong Zemei
Website: odjuhy.com
Business Address: Room 605, 6th Floor, Unit 1, Building 1, No. 188 Jiqing 4th Road, Chengdu High-tech Zone, China (Sichuan) Pilot Free Trade Zone, Chengdu, Sichuan, China
Email: service@odjuhy.com
Phone: +86 134 1091 1218
Customer Service Hours: 8:00 AM–10:00 PM Daily (China Standard Time)